Fresh start for you, familiar territory for us

At Xe, we offer multiple ways to send money.

Direct Debit ACH (recommended for large transfers):
Direct Debit, or Automated Clearing House (ACH) payments take funds directly from your bank account.

Wire Transfer (recommended for large transfers):
Wire transfers will move money by transferring from your bank to ours. We usually receive money in 24 hours.

Debit or Credit Card:
Card payments typically take less than 24 hours. However, card payments come with a small additional fee.

Initiating a money transfer reveals typical durations. Delivery time estimates may change based on currency, destination, and payment method. Track transfers using the Activity screen on the Xe app or website and chat live with our virtual assistant, Lexi, for assistance.

Fastest payment options:
Transfers begin once we've received your payment.

Card payments are the quickest, processed almost instantly. Choose card payment for urgent transfers.

Bank transfers, direct debits, and ACH are a bit slower, taking up to 2 business days to reach us.

Delivery timeframes:
After receiving your payment, we send your money. Allow 1 to 3 business days for transfers to reach recipients, depending on currency and destination. For concerns, chat with Lexi to track transfers.

In order to make a money transfer with Xe, you will need your bank information, your recipient's bank information, the amount you're transferring, and the currency you'd like to exchange to.

Once you've confirmed the information and your payment has been received, the transfer initiates.

For your security, we do have limits on how much you can send in a single online transfer.

Online transfer limit per region:
UK & Europe (GBEU): £350,000 GBP or sending currency equivalent
United States (US): $535,000 USD or sending currency equivalent
Canada (CA): $560,000 CAD or sending currency equivalent
Australia & New Zealand (AUNZ): $750,000 AUD or sending currency equivalent

The payment method you choose may also determine how much you can send with us. Read our FAQs for more information and view a list of payment methods available to you.

Customers in Canada and the USA paying by bank or wire transfer:
Customers in Canada need to send $3000 CAD or more to pay by bank or wire transfer
Customers in the USA need to send $3000 USD or more to pay by bank or wire transfer

At Xe, we employ state-of-the-art security measures to protect your funds and personal information. This includes:

Encryption:
All data transmitted through our platform is encrypted using SSL (Secure Socket Layer) technology.

Regulatory Compliance:
We are regulated by financial authorities in multiple jurisdictions, ensuring adherence to strict security standards.

Two-Factor Authentication:
We offer two-factor authentication (2FA) to add an extra layer of security to your account.

Fraud Prevention:
Advanced monitoring systems are in place to detect and prevent fraudulent activities.

Secure Payment Methods:
We only use secure and reliable payment methods to ensure the safety of your funds during the transfer process.

If you send more than $50,000 USD a year (or local currency equivalent) you are eligible for this service.

Here are just a few things the team can help you with:
• Support with setting up large transfers
• Setting up a forward order to lock in the current send rate for up to 24 months
• Creating market orders to enable you to send money when a target rate is achieved
• Creating a regular payment for making regular, automated transfers with fixed rates, just like your usual direct debits

If you would like to speak with a member of our team, you can call us using the below details:
United Kingdom (GB): +441753441800 (8am-6pm GMT)
Europe (EU): +441753441800 (8am-6pm GMT)
New Zealand (NZ): +6499054625 (9am-7pm NZT)
Australia (AU): +61280745279 (9am-7pm NZT)
United States (US): +17372557830 (7am-5pm PT)
Canada (CA): +16474753660 (7am-5pm PT)