Support tailored to your unique needs

To receive an international money transfer:

• Provide your bank details: Share your bank account number, SWIFT/BIC code, and any other required information with the sender.

• Confirm transfer details: Ensure the sender has accurate information to avoid delays.

• Wait for deposit: Once the transfer is initiated, funds will be deposited into your account. Typically, this takes 1 to 3 business days, depending on the currencies and countries involved.

If you're experiencing login issues:

• Check credentials: Ensure you're entering the correct username and password.

• Reset password: If you've forgotten your password, use the "Forgot Password" option on the login page to reset it.

• Clear browser cache: Sometimes, clearing your browser's cache can resolve login problems.

• Contact support: If issues persist, reach out to Xe's customer care team for assistance.

To track your transfer:

• Use the Xe App or website: Log in to your account and navigate to the "Activity" or "Transfers" section to view the status of your transfer.

• Contact customer care: If you need further assistance, contact Xe's customer care team.

Transfers may be cancelled due to:

• Sender's request: The sender may have initiated a cancellation.

• Compliance issues: Regulatory requirements or security concerns can lead to cancellations.

• Technical errors: System glitches can sometimes result in cancellations.

For specific details about your cancelled transfer, please contact Xe's client services team.

To set up your first transfer:

• Create an account: Sign up on Xe's website or app.

• Verify your identity: Complete any necessary verification steps as per Xe's requirements.

• Enter transfer details: Provide the recipient's information and the amount you wish to send.

• Choose payment method: Select your preferred payment option.

• Confirm transfer: Review all details and confirm the transfer.