XE Trade - XE Trade FAQ
Other organizations involved in the processing of trades may charge fees for their services. These fees are outside of our control.
Fees for Sending Wires
If you choose to send funds to us by Wire Transfer, you will likely be charged a fee by the Wire Transfer provider you select. This charge is outside of our control, and we cannot predict it. If you wish to send funds to us by Wire Transfer, please verify any possible charges with your Wire Transfer provider prior to placing your trade.
Fees for Receiving Wires
Some financial institutions charge fees to receive Wires Transfers. This charge is usually collected by deducting the fee directly from the incoming funds. This charge is outside of our control, and we cannot predict it.
If you wish to send have funds from us by Wire Transfer, please have the beneficiary bank account holder verify any possible charges with the any receiving or intermediary institutions prior to placing your trade.
Please note, we never charge a fee to receive a wire transfer from a client.
Fees Routing to South Africa
Wires in South African Rand (ZAR) to South Africa must be sent through an intermediary bank. This third party intermediary charges their own fee outside of our control. This fee varies, but in our experience, it is usually about 100-350 ZAR (approximately USD $17-$55 / EUR €13- €45). We advise that when booking trades into ZAR, you buy an extra 350 ZAR to cover for the intermediary fee. These are only estimates as these fees are outside of our control.
Fees for Cashing Drafts
Some banks may charge fees to cash drafts sent via XE Trade. Please be sure to have your beneficiary verify any possible charges with the any receiving institutions prior to placing your trade. If you wish to know more about the location of the account that our drafts will be drawn upon, please contact us.
Other potential fees
Other fees outside of our control may also be charged by other parties. We cannot predict such charges. However, XE Trade always displays all charges from us up front before you confirm your transaction. Note: In certain circumstances XE Trade may charge additional fees if we are provided with incorrect information.
Fees Due to Client Error
When you provide incorrect information when booking a trade there are costs associated with correcting the error(s). Examples of such situations include:
- Canceling and re-issuing a Draft because you provided an invalid payee name, address or reference, or if you request a stop payment.
- Re-sending funds if the original EFT transfer is returned because you provided an invalid account number, payee name or transit number, or if a bank account is closed.
- Re-sending funds if the original Wire Transfer is returned because you provided an invalid account number or beneficiary name, a bank address and bank code that do not match, a bank account is closed, or if the beneficiary refuses payment.
- If an EFT Bank Account being used to pay for a trade cannot be debited as a result of insufficient funds or funds not cleared from the account.
Fees for Tracing Wire Transfers - If your funds have not arrived within the appropriate timeframe, we can initiate a wire trace. If the trace reveals that the funds were in fact credited as you directed, then a service fee will apply. This fee generally ranges from USD $50 - USD $100, depending on what we are charged by other banks in the course of tracing the Wire in question.
Same Currency Transaction Fees
Our services are designed around currency exchange transactions, but in most instances we can send a payment that does not involve a currency exchange (same currency transaction). The fees to do so are charged by us and are approximately $50 US or the equivalent in the currency you’re sending.