XE Trade - Frequently Asked Questions
No. We do not charge any fees or surcharges to receive funds into our accounts. If the full amount is not received by us, it is likely due to one of the following reasons:
- Your bank decided to send your funds through an intermediary that deducted a service fee. Such fees are completely outside of our control.
- Your bank deducted a fee from your outgoing Wire. To avoid this, when sending a Wire always tell your bank that you want to pay for any Wire costs separately. (We always remind you of this on our Wire instructions printout.)
- You requested payment by Wire, but did not send us the proper amount specified at the time of trade to cover the Wire cost. If you do not send us the full amount of the trade, including Wire costs, we must deduct the Wire costs from the amount that we actually receive.
If none of these situations apply please contact your financial institution.