XE Trade - Frequently Asked Questions

EFT to:
AUD to Australia
CAD to Canada
EUR to France, Germany, Italy, Netherlands and Spain
GBP to The United Kingdom
NZD to New Zealand
USD to The United States or Canada

EFT to:
AUD to Australia
CAD to Canada
EUR to France, Germany, Italy, Netherlands and Spain
GBP to The United Kingdom
NZD to New Zealand
USD to The United States or Canada

• Payments sent to us from the UK using BACS or Internet Payment typically take 2 to 3 business days longer than an actual Wire Transfer.

• Wires sent to or from certain jurisdictions may take extra time. This is beyond our control. For example, wires to or from Continental Europe typically take 1 to 2 extra business days. Wires to or from South Africa typically take 4 to 9 extra business days. Other regions may take longer times.

• If you select to pay by EFT, the account details may need to be confirmed before proceeding. This is a one-time requirement that typically takes 2-5 business days, but can be delayed if your bank is uncooperative. For more information on account confirmation, click here.

• For EFT withdrawals (debits), your payment to us is not considered cleared funds. As such, the banks may place hold days ranging from 1-4 business days (on any amount) to ensure that funds are cleared prior to crediting our account. This is a standard risk management policy. Please plan your trade according to our suggested timescales. Larger amounts will typically take more time to clear, so will fall towards the end of the suggested 4-7 business day timescale.

• We may require extra information for due diligence when sending funds to some countries, which can expand these timescales.  For more information, click here.