You might find the answer your question in our FAQ page. Sending Documents: Secure File Transfer   Trade Limit Increases: Trade Limit Increase/Decrease   Current Time:   Customer Service Hours Sunday 6:00pm Eastern (23h00 UTC/GMT) through Friday 6:00pm Eastern (23h00 UTC/GMT)   E-Mail (General Questions): xetrade@xe.com   E-Mail (Trades & Applications): fx@xe.com   Note: Please be sure to select option 2 in our phone menu when calling to access our 24/5 helpdesk. *** PLEASE DIAL ALL NUMBERS EXACTLY AS SHOWN ***   Toll-Free (US and Canada): 1-877-XE-COM-HQ (1-877-932-6640) option 2   Toll-Free (United Kingdom): 00-800-932-66400 option 2   Toll-Free (Australia): 0011-800-932-66400 option 2   Toll-Free (Other Locations): (Select Country)ArgentinaAustraliaAustriaBelgiumChinaCosta RicaDenmarkFinlandFrance (France Telecom) France (Le 7 Cegetel) France (9 Telecom) France (Omnicom) France (Tele 2) GermanyHong Kong (Hutchison) Hong Kong (New World) Hong Kong (PCCW) HungaryIrelandIsraelItalyJapan (Cable & Wireless IDC) Japan (Japan Telecom) Japan (KDD) Japan (Myline/Myline Plus) Korea, SouthKorea, South (Alternate) LuxembourgMacaoMalaysiaNetherlandsNew ZealandNorwayPhilippinesPortugalPortugal (Rubicon/BT GeoVerse) Singapore (Singtel IDD) Singapore (Singtel V019) Singapore (Starhub I-Call) Singapore (Starhub IDD) South AfricaSpainSwedenSwitzerland Taiwan    option 2   Calling From All Other Locations: +1-416-214-5606 option 2   Mailing Address: XE Trade 517 Fort Street Victoria BC, V8W 1E7 Canada We also have a satellite office in Lithuania at: XE Trade Annex Level 2 Vilinus Lithuania 08247