|
XE Cash - FAQ
Frequently Asked Questions1.
Is there a limit to how much foreign currency I can order?
Yes. Transaction limits are as follows - United States:
Canada: Minimum - $200 USD
Minimum - $300 CAD Maximum - $1500 USD
Maximum - $2500 CAD 2.
How do I pay for my purchase?
You can pay with your Credit or Debit/Check card. In the US, you can use MasterCard or Visa. In Canada, you can pay with Visa only. Payment via credit card may be treated as a cash advance. Please check with your card issuer for details. Debit/check card transactions will be treated as an account withdrawal and no cash advance fee will be incurred. 3.
How long will it take for my order to arrive?
In the US, orders received prior to 3 p.m. Eastern Time are processed on a same day basis and are delivered the next business day by 5 p.m (in Canada, orders will be delivered within two business days). Orders received past 3 p.m. Eastern Time may be processed the next business day, so delivery may be delayed by one extra business day. We do not currently offer weekend delivery. 4.
Who do I contact if I have questions about the progress of my order?
XE Cash is presented in alliance with Travelex. If you have any questions about the progress of your order, please contact the Travelex team at - Phone: 877-414-6359 5.
Can you deliver my cash order to any address?
Your order will only be delivered to the exact address listed on your credit card billing or debit card statement. We cannot deliver to an alternative address. We do not deliver to post-office (PO) boxes. 6.
Can I order from XE Cash if I live outside of the United States or Canada?
No. Unfortunately, this service is currently only available to U.S. residents who have a US Visa or MasterCard (debit or credit card) or Canadian residents with a Canadian Visa. If you wish to be contacted when this service expands to your region, please click here. 7.
Is purchasing online secure?
Yes. We recognize that everyone who visits our site is concerned about the confidentiality and privacy of their information. We use sophisticated measures to protect your information. Security measures are constantly reviewed and are enhanced as new technology emerges. Currently, we use a combination of firewalls, Secure Sockets Layer (SSL), and other security techniques to make sure that your transaction is secure. All customer information is stored offline and is not available to any one on the internet. 8.
Why are XE Cash rates different than the mid-market rates on your site?
The mid-market rates shown in our information services are neither "buy" rates nor "sell" rates. Mid-market rates are derived from the mid-point between the buy and sell rates of large-value transactions in the global currency markets. Mid-market rates are not indicative of rates that the average customer can secure when purchasing small amounts of foreign currency. 9.
What should I do if I have foreign currency that I want to sell?
Every XE Cash order includes a Foreign Currency Return Form. To sell back your leftover cash, all you have to do is to fill in the Foreign Currency Return Form and send it via courier with your leftover currency notes to the address provided. It’s that simple. You will be reimbursed based on the daily rate for the currency you are returning. A check will be mailed to you within 1-2 business days of receipt. Terms and Conditions apply.
Orders must be received by 3 pm Eastern time to qualify for 1-2 business day delivery. For transaction limits, click here.
XE Cash is currently available to US and Canadian residents only. If you reside elsewhere, click here. |

